Refund policy
Refund, Exchange and Return Policy
As we ship live roses, we do not accept returns or exchanges; all sales are final, including gift cards.
If your rose is damaged, mislabeled or fails to grow during its first growing season, we will issue a full refund for the plant. We do not offer replacements. Refunds apply to the cost of the rose(s) and applicable taxes, but exclude shipping fees, in accordance with the guarantee and guidelines below.
Guarantee
We guarantee our roses to be true to name, healthy and viable when leaving our premises, and to grow through their first growing season, provided they are planted promptly and cared for according to our guidelines. This guarantee does not extend to overwintering, as winter survival depends on local conditions and individual gardening practices.
If your rose does not grow during the first growing season, from delivery through August 31, or you believe you received the incorrect cultivar, please contact us as soon as possible by submitting a claim online.
In all cases, our liability is limited to the purchase price of the rose.
Claim Requirements:
- Damaged roses upon arrival must be reported within 48 hours.
- All other claims must be submitted by August 31 of the first growing year.
- Claims must include clear photos of the issue and planting site, growing details, and order information to help us assess the issue.
Refunds
If a claim is approved, we will offer a full refund on the rose(s). Refunds apply to the cost of the rose(s) and applicable taxes, but do not include shipping fees. Once approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lakeviewroses.com
What is Not Covered
- Improper or delayed planting
- Neglect, including overwatering or underwatering
- Over-fertilization
- Planted in a poor location with not enough sun or overcrowding from grass or other plants
- Pest or disease damage
- Extreme or unseasonal weather
Shipping, Delivery Issues & Incorrect Addresses
- Shipping damages or lost packages must be resolved directly with the courier.
- The customer is responsible for any damages, delays, losses, or additional costs resulting from an inaccurate shipping address.
- If a package is returned to us as undeliverable, we will not be able to reship it, as plant quality will have been compromised during the delay.