Ordering
When can I place my order?
Because we ship only bareroot dormant roses, our ordering season follows the plants’ natural cycle. You can place orders from fall through early spring. If you stop by our site during the growing season (late spring to early fall), our shop will be closed as the roses are actively growing to be harvested in the fall.
Will items in my cart be held for me?
No, items in your cart are not reserved. Roses from our inventory are removed only when a purchase is completed. To make sure you get the roses you want, we suggest checking out as soon as possible.
What are Small Batch Roses and when will they be available to order?
These are roses produced in limited numbers this year. Once harvested, we grade each one carefully, sorting for health and vigor, to avoid over-promising on availability. Grading is expected to finish around December 1st, at which point pre-orders will open for this collection.
Do you combine orders?
Thank you for your orders! Our system processes each order separately, so we're not able to combine them after they're placed.
Do you have a minimum purchase requirement?
No. You may purchase as few as only 1 rose. Keep in mind that we offer a flat rate for shipping that applies to each individual order. Canadian orders ship at a flat rate of CAD $20.00 per order, and U.S. orders ship at a flat rate of USD $25.00 per order.
Is there a limit on the number of roses I can purchase per variety?
Yes, our ‘Small Batch - Limited’ roses are 1 per customer. All other varieties are limited to 10 roses per order.
Is there a maximum number of roses I can purchase in one order?
No, your purchase is not limited to how many roses that you may buy on one order. Keep in mind that we have limits per variety (please see the question above). For large purchase inquiries (over 50) please don’t hesitate to reach out to us directly to get started. Contact us at hello@lakeviewrosees.com
How does the Wishlist feature work?
Click “Add to Wishlist” to save roses that catch your eye and that you would love to add to your garden. Be sure to log in or create an account to keep your Wishlist saved across all devices. Wishlists created as a guest will not be saved.
Easily move roses from your Wishlist to your shopping cart all at once with “Select All” or one at a time using the “Move to cart” button below each image. Please note, roses that are sold out or are yet to be made available, like our "Small Batch - Limited" roses (only available after December 1st) can’t be moved to your cart. If you're selecting multiple roses at once, simply deselect these first.
I need to change my order. What do I do?
We appreciate your understanding that we cannot make changes to your order once it is submitted.
What is your ordering deadline date?
Our order deadline is March 15, 2027. If you missed the deadline, please keep an eye on our website in the fall for your next opportunity to order roses.
Why can’t I place an order?
We ship bare root dormant roses, which can be shipped safely only during a specific seasonal window. Since we produce one crop yearly, we begin accepting orders in the fall after they have had a season of growth and observation in the fields. Because our plants remain dormant from late fall to mid-spring, this is the only time we can take and ship orders. During the rest of the year, our roses are actively growing and cannot be shipped.
When do you charge my card for my order?
We charge full payment when you place your order. Since we produce only one crop of bareroot roses each year, this ensures your plants are reserved just for you. We’ll store them carefully in our temperature-controlled cooler until it is the right time in the spring to ship to your area.
Why we charge USD for US orders?
We price US orders in US dollars because shipping roses across the border from Canada into the USA comes with real, added costs that domestic orders don't have. This includes phytosanitary inspections, customs brokerage fees, cross border transportation, US warehousing for cross docking to couriers that complete the last mile, not to mention all the extra paperwork and compliance risk that comes with horticultural exports. Pricing in USD lets us keep the number stable and predictable for US customers, rather than adding a currency conversion on top of those costs.
Are there tariffs on the rose plants?
No. We are located in Canada and are able to ship to the United States with no tariff costs. We continue to monitor policies closely and will reach out to you if anything changes.
How do I cancel my order?
We understand that circumstances can change. You may cancel your order up to 2 weeks before your scheduled shipping date. After March 1st, a 20% cancellation fee will be applied since our window to sell the cancelled plants will be significantly reduced. Please contact us at hello@lakeviewroses.com and we would be happy to assist you.
Do you offer gift certificates or gift cards?
Yes! We have digital gift cards available for buying roses online. They can be sent to yourself or as a gift via email.
BUY A GIFT CARD HEREShipping
Where do you ship your roses?
When do you ship your roses?
At Lakeview Roses™, we care deeply about your roses’ success. We ship based on your growing zone and may adjust for unusual weather to ensure your plants arrive at the right time for planting. You will receive an email with tracking information once your roses have been packed and shipped.
Please refer to our Shipping Policies page for Hardiness Zones & Shipping Dates.
Zones & Shipping DatesWhat are your shipping rates?
Canadian orders ship at a flat rate of CAD $20.00 per order, and U.S. orders ship at a flat rate of USD $25.00 per order. Any required export or interprovincial certificates are included in this charge, and shipping costs are calculated automatically at checkout.
Please note that deliveries to remote areas, as well as orders shipping to Hawaii or Alaska, may require shipping fee adjustments. If this applies to your order, our Customer Care team will contact you before processing the shipment.
I will be away when my roses are going to be shipped. Can I change my shipping date?
We understand that your schedule might not work with our shipping timeline. Please reach out to us at hello@lakeviewroses.com and we would be happy to work with you to plan your shipment.
I received my tracking number. Why isn't my package moving?
The process of pulling, packing and shipping roses requires care and preparation. It also relies on alignment with our logistics partners' processes.
At Lakeview Roses, shipping labels are generated a few days prior to roses leaving our facility, with tracking information passed along at that time. As shipments typically leave our facility early in the week, there is a 3 to 4 day window of time before we expect to see movement on these tracking numbers. This timing allows us to provide the required documentation for transport and government bodies while giving us more control over the temperature and humidity as the rose packages await pickup ensuring their smooth flow between our farm and your hands.
Once the shipments are handed to our logistic partners, they move quickly through nearby sorting facilities and onwards to their final destination.
As with all logistics, tracking information is generally not updated in real time and reporting delays can sometimes occur even though the package remains moving onward to its final destination.
We continue to monitor shipments once they leave our facility, and adjust our shipping partners of choice based on continual review for their performance through the season.
What can I expect in a bareroot rose package?
Our roses come carefully wrapped in plastic inside of a cardboard box. They are tightly bundled together for shipping and a bit of moisture is added to the bag to help keep your roses hydrated in transit. Found inside the box is your packing list which is a handy reference for planting, printed with colour images of your chosen roses and mature size expectations, making it easy to select a place for these beauties that suits them best. You’ll also find either a link to planting instructions or printed materials.
What should I do after my roses arrive?
When your roses arrive, please be sure to bring them out of the elements. They can stay in the box and unopened bag for a day or so in a cold and dark place, but they would be so much happier if you planted them right away. You will find planting instructions in your box. Be sure to read and follow along. To dig a little deeper into the details of planting and care, please see Planting a Lakeview Rose.
My roses arrived with some white shoots of growth on the canes. What should I do?
Sometimes roses start to push growth from the buds during their journey, despite being in a dark box. We recommend trimming these shoots off as they can cause dehydration. Please review our resource for detailed care instructions on how to trim these shoots and keep your roses well hydrated. Rose Care Upon Arrival.
How do I find my Growing Zone?
We have a Plant Hardiness Growing Zone checker on the page linked below.
Find Your ZoneCanadian Hardiness Zones and USDA Hardiness Zones
Hardiness zones help by providing standards for gardeners to determine which plants are most suitable for their location. We have included both CA zones and USDA zones in our rose descriptions to help you decide what would thrive best in your garden. Each country uses different criteria to determine a hardiness zone rating. This often results in the Canadian Hardiness zone rating number being one zone higher than the USDA (for example: CA 6 is the same as USDA 5).
Guarantee & Returns
Please be sure to see our main Guarantee & Returns Information
Do you accept returns?
Due to the nature of roses, we do not accept returns, and all sales are final. If you find that your rose is mislabelled or did not thrive in the first growing season, we will refund in full following our guarantee and guidelines included below for your convenience:
Our GuaranteeWhat is your Guarantee?
At Lakeview Roses™, we are committed to providing top-quality roses that are true to name and that thrive for you. If your rose fails to grow during its first growing season or you believe you received the incorrect cultivar, please contact us as soon as you are aware at hello@lakeviewroses.com or submit your claim online.
Please follow our guarantee and guidelines included below for your convenience:
Our GuaranteeMy rose is not thriving. What do I do?
If your rose does not appear to be thriving, please email us a photo at hello@lakeviewroses.com along with details about your gardening practices, so we can help assess the issue.
Common reasons roses may struggle to establish include:
- Not being planted promptly upon arrival
- Being soaked in water for too long before planting
- A planting site that is too wet or watered too little
- Applying chemical fertilizer too early, which can burn young roots
We’ll review your photo and provide guidance or next steps based on what we see.
My rose died. How do I place a claim?
If your rose doesn’t survive its first growing season, please use the link below to send us a photo of the rose before August 31 of that year, along with details of what you have done for the plant and observed. We’ll review your claim and issue a refund if applicable.
Submit a ClaimI bought this rose because I wanted an intensely fragrant rose, but it has no scent
Rose fragrance is one of the most complex scents in nature, with each variety containing 300–400+ aromatic compounds. Because people have different sensitivities to these molecules, the scent you perceive may be different from someone else’s experience.
When purchasing roses online, you won’t have the opportunity to smell them first. Choosing fragrance award-winning varieties can help, as these roses have been found to be remarkably fragrant by the rose trial judges and participants, increasing the likelihood that their scent will appeal to a wider range of people.
My rose did not overwinter
We can’t guarantee that roses will survive the winter, since it depends on your local climate and gardening practices.
Roses may struggle to overwinter if they:
- Are fertilized or pruned late in the season, which keeps them growing instead of slowing naturally. Pruning also reduces the amount of die-back insurance you have during the winter months.
- Enter winter stressed, from being too dry, too wet, or too weak (due to disease not treated in the growing season).
- Did not receive proper winter protection, such as hilling around the base.
- The growing zone was too low for the cultivar.
Taking steps to protect your roses for the winter can help them come back strong in the spring!
My rose looks like it is the wrong rose/cultivar
If your rose is the wrong cultivar, please use the link below to send us a photo of the rose before August 31 of that year. We’ll review your claim and issue a refund if applicable.
Submit a ClaimRose Care
Dig deeper with our resources on terminology and rose care through the seasons.
Planting a Lakeview Rose
Your rose has been delivered to your home, and so the gardening fun begins! Your rose will thrive when you plant it in its naturally preferred location.
Planter vos Rosiers Lakeview
Votre rosier ont étés livré à votre domicile, et le plaisir du jardinage peut commence! Où le Planter Votre rosier s'épanouira si vous le plantez dans un endroit qui lui...
Water Stress - Supporting Your Roses Through Flood and Drought Conditions
Are your roses turning yellow and drooping? Weather can be unpredictable, challenging the most resilient roses, and gardeners alike, resulting in these symptoms. Floods, intense heat and dry drought spells...